As demand for hospitality services surges, the sector grapples with a shortage of qualified talent. In this article, we explore the intricacies of the skills gap in the hospitality industry, shedding light on the lack of hospitality industry training courses and potential remedies.
This State of Hospitality 2022 report, indicates a potential 13-14 million talent gap over the next five years. Skill shortages and gaps are identified as the primary culprits, exacerbated by a high turnover of skilled staff.
Hospitality offers a wide array of roles and responsibilities, but there are several key skills which will stand you in good stead for almost every service role:
Each of these skills is vital if you’re looking for hospitality training to develop a career in any of the following areas of the industry:
Responsibilities include ensuring a positive customer experience, managing reservations, and addressing customer inquiries.
Key tasks involve taking orders, serving food and beverages, and ensuring customer satisfaction throughout their dining experience.
These roles encompass maintaining cleanliness and order in accommodations, requiring attention to detail and organisational skills.
Involves tasks such as meal planning, ingredient preparation, and execution of cooking techniques.
One of the biggest challenges in the hospitality industry is the acute staff shortage and retention crisis, with a staggering 83% increase in advertised vacancies in the UK. This scarcity not only compromises service quality but also forces businesses to make operational adjustments, impacting overall customer satisfaction and daily functioning.
Simultaneously, the industry grapples with the profound effects of the cost of living crisis. The surge in consumer prices curtails spending, while hospitality businesses face a daunting 55.2% increase in operating costs. This dual impact requires a delicate balancing act to ensure economic viability for both patrons and establishments.
Finally, the rapid increase in hospitality tech adoption introduces a potential disruption, where businesses failing to adapt risk falling behind in meeting evolving consumer expectations. Integrating technology effectively while preserving traditional service values is the key challenge for businesses navigating this transformative landscape.
Amidst these challenges, innovative solutions are emerging. Metaverse Learning, in partnership with Umbrella Training, has introduced an industry-first virtual chef training program aimed at providing level 2 Commis Chef qualifications.
For Gen Z and Gen A entry-level commis chefs, the program immerses learners in scenarios like kitchen environment introduction and spatchcock chicken preparation. This virtual training offers a comfortable, flexible, and engaging learning environment.
Research shows that Gen Z, spending eight or more hours online daily, gravitates towards immersive learning methods. VR training has been shown to increase confidence in applied skills after learning by 275%, a significant improvement over traditional methods.
Adele Oxberry, CEO of Umbrella Training, emphasises the importance of adapting to the new generation of learners. She notes, “For us as educators, it is no longer exciting and different to give them videos, 3D models, and explorable VR content; it is expected.”
The skills gap in the hospitality industry poses a formidable challenge, but it also presents an opportunity for innovation. By embracing immersive learning methods like Metaverse Learning’s Commis Chef training, the industry can bridge the gap and attract a new generation of digitally-focused, flexible learners.
As the sector evolves, prioritising education, skills development, and adapting to the changing preferences of the workforce will be key in ensuring a thriving future for the hospitality industry.
The integration of Artificial Intelligence (AI) into the workforce is no longer a distant future; it's a present reality that is reshaping industries and the job market at an unprecedented pace.Read more
Sustainable living is crucial for the health of our planet and the well-being of future generations. The UK government's commitment to achieving net zero greenhouse gas emissions by 2050 under the Climate Change Act 2008 set the stage for a new set of sustainable building regulations, the Future Homes Standard, which underpins a national effort to combat climate change.Read more
Picture a virtual learning environment where AI-powered chatbots can provide instant answers to questions, making education accessible to students anytime, anywhere. Imagine a classroom where intelligent tutoring systems can identify knowledge gaps and offer targeted interventions to help students overcome challenges.Read more